Performing and defaulted loans – strategy formulation and execution. Clarity and articulation of competitive advantage.

Build/scale compliant loan servicing organizations into profitable enterprises and achieve high ratings.

Start-up; growth/scale; turnaround; liquidation; mergers and acquisitions.

Crisis management, disaster and pandemic response.

Competitive positioning, pricing strategy, marketing campaigns, brand, distribution channels.

Product, program and service offering expansion.

Customer journey website, mobile app, IVR, and social media. Champion customer service, high satisfaction levels and low volume of complaints.

Client management – business development, onboarding, service level agreements, contracts.

Vendor management and governance.

All origination channels – direct to consumer, wholesale, correspondent.

All programs – private, GSE’s, government loans.